Which countries does DillySocks ship to?

We currently ship to the following countries:

Europe

We currently ship to the following countries:

• Switzerland
• Germany
• Austria

• Belgium, Denmark, Finland, France, Great Britain, Italy, Luxembourg, Netherlands, Norway, Poland, Sweden, Spain, Czech Republic, Hungary

Overseas

• Information will follow shortly. All overseas packages will be sent with DHL-Express in the future.

Which shipping partners does DillySocks work with?

• In Switzerland, our shipping partner is DIE POST.
• In Germany, Austria, and the remaining European countries, we ship our packages with DHL.
• Is your country not on the list? Send us a message to <contact@dillysocks.info>.

Free shipping from:

• Switzerland: CHF 60.–
• Germany: EUR 60.–
• EU: EUR 60.–
  

Shipping costs for standard shipping and B-Post (CH)

For orders below the free shipping threshold mentioned above, the following shipping costs apply:

• Switzerland (B-Post): CHF 3.95
• Germany (Standard): EUR 4.95
• Austria (Standard): EUR 6.95
• France (Standard): EUR 6.95
• Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic: EUR 6.95
• Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary: EUR 7.95
• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania: EUR 8.95

Shipping costs for Express and A-Post (CH)

• Switzerland (A-Post): CHF 5.95
• Germany (Express): EUR 29.95
• Austria (Express): EUR 29.95
• France (Standard): EUR 29.95
• Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic: EUR 29.95
• Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary: EUR 35.95
• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania: EUR 35.95

Please note that we do not take responsibility for any customs duties or currency fluctuations that may arise.

How long does it take until my order is ready for dispatch?

Your order will be shipped immediately, and you will receive a shipping confirmation from us at the same time. If your order is received before 2 p.m., it will usually be processed and ready for dispatch on the same day. Orders placed after 2 p.m. will be processed and made ready for dispatch on the following day.

How quickly will I receive my order? 

You should expect the following delivery times:

• Switzerland (B-Post): 2-3 working days
• Switzerland (A-Post): 1 working day (for orders placed before 10 a.m.)
  
  
• Germany (Standard): 2-3 working days
• Germany (Express): 1 working day (for orders placed before 12 p.m.)
  
  
• Austria (Standard): 2-4 working days
• Austria (Express): 1 working day (for orders placed before 12 p.m.)
  
  
• France (Standard): 2-4 working days
• France (Express): 1 working day (for orders placed before 12 p.m.)

• Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic (Standard): 2-4 working days
• Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic (Express): 1-2 working days (for orders placed before 12 p.m.)

• United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary (Standard): 2-5 working days
• United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary (Express): 1-2 working days

• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania (Standard): 3-8 working days
• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania (Express): 1-3 working days

Can I track my shipment?

For technical reasons, we cannot offer tracking for all shipments, as parcels up to a certain size are sometimes sent as letter mail. Tracking is only technically possible for parcels in Switzerland with Swiss Post. In Germany and Austria, we can offer parcel tracking for all shipments with DHL.

Parcel Tracking in Switzerland

If you order a package with more than 4 pairs of socks, we can currently send you the tracking number by email upon request. Please send us an email to <contact@dillysocks.info>.

We are working on automatically providing you with the parcel tracking number as soon as possible in the shipping confirmation email.

Parcel Tracking in Germany and Austria

In Austria and Germany, we offer automatic shipment tracking for all orders. We will send you the tracking code for your parcel with your shipping confirmation email.

If you have any questions about your order, please contact our Dilly Customer Support. You can reach us by email at <contact@dillysocks.info>. We will get back to you within 24 hours. We guarantee a fast, direct and unbureaucratic solution for your request.

We promise a 100% satisfaction guarantee! 🥰

Did you imagine the socks differently? Did you choose the wrong pattern or color? Or are you dissatisfied with the delivery for other reasons?

You have the right to exchange or return the ordered socks within 30 days of receiving the delivery and request a refund (delivery costs excluded).

The following return regulations must be observed: The socks must be in perfect, original condition. More precisely, this means the socks, the label, and the packaging are unused and undamaged, and the label has not been removed from the socks.

To return, write to us stating your reasons and whether you wish for an exchange or a refund, and we will process the return accordingly upon receipt. You bear the incurred shipping costs and the risk of shipping loss.

How long does it take until I receive a refund for a return?

As soon as your returned Dilly item arrives, we will refund the full purchase price. This can take up to 30 days. However, we are usually much faster.